Our Policies
Child and Waiting Policy
The support of our community is very important to us and we welcome the public to enjoy salon and spa services. Being a teaching salon and spa, we do have some service age restrictions in place to maintain the safety, expectations, and experience of clients and students alike. We appreciate your understanding and cooperation around the following age restrictions:
Manicures, Pedicures, makeup and skin treatments
➢ 10 +
Hair services
➢ 12+
Waxing hair removal, lash services and gel enhancements
➢ 16+
Body services
➢ 19+
In addition to the age restrictions for the above services, only clients booked in for services are permitted to be in the salon / spa area. In the event someone is required to wait for another person having services, those waiting must be at least 10 years old and remain in the front reception area only. Pets waiting in unattended vehicles in conditions that could cause distress will trigger the authorities to be contacted.
Please note that your service will be re-booked or cancelled in order to adhere to this policy.
We greatly appreciate your understanding and compliance with our Child and Waiting Policy.
No Show and Cancellation Policy
Missed appointments and last-minute cancellations affect 3 people: you, the student service provider and the client who could have had that appointment.
Appointments cancelled at least 24 hours before the appointment time are no charge. Cancellations within 24 hours of the scheduled appointment and no shows, within the last 12 months, follow this policy:
1st Time – It’s on us, we understand people get busy and things change
2nd Time – 50% deposit required on your next appointment
3rd Time – Your next three appointments with us will need to be booked for the same day.
Thank you for helping our students gain the practice they need to succeed.
Spa/Salon Group Booking Policy
Group bookings with 3 or more clients must pay a deposit equal to 50% of the group booking value in order to hold your appointments. Deposits can be refunded in full, if booking is cancelled or rescheduled 48 hours or more before the appointment time.
If you have made multiple bookings under the same name our reception staff will contact you to gather the correct names for each group member. Any appointments booked that do not have the name and phone number of person receiving service provided within 24 hours will be cancelled.
Spa/Salon Client Satisfaction
The staff and students at Elevate Beauty pride themselves on providing you with quality service and excellent customer care. We appreciate your support for this invaluable hands-on training that is vital in our student’s learning path.
• Our menu prices are approximately 50% less than the industry standard for a licensed professional.
• Consultations are offered free of charge and are highly recommended for first time clients. During the consultation, the instructor will provide the student the coaching required to decide what is best for your needs.
• We do not issue refunds on services and by signing our client waiver you are confirming your consent that you are being worked on by a student where exact results cannot be guaranteed.
• Should you have any questions or concerns about the service you have received at the school, please do notify us within 72 hours of your service (If our line is busy or we are closed please leave a voicemail or email within this timeframe) as this feedback is critical to the student’s learning. If you are not satisfied with the work performed, we will book a return appointment so that your service results can be visually inspected by the student and the instructor. At that time, we will make every effort to correct any problems to your satisfaction. Due to our discounted prices you may be charged a fee of 75% off the second service provided to correct the issue.
Thank you for supporting our students by allowing them the opportunity to gain valuable practical experience.
Pet Policy
Please note that we have a strict no pet policy in place. For the safety and comfort of all clients and staff, pets are not permitted on the premises. Failure to comply will result in appointment cancellation. Thank you for your understanding.
